Privacy Policy

1. How Accounts Work

Amdeetel does not offer self-registration. Accounts are created by Amdeetel for verified customers, and login credentials are issued directly to those customers. You cannot create an account independently through this app.

Once issued, you may update your name, email address, and phone number through the profile section as part of our KYC (Know Your Customer) process.

2. Data We Collect

• Account data: name, username, email address, phone number, and authentication credentials issued by Amdeetel.
• KYC update data: name, email address, and phone number when you submit a profile update request.
• Service data: subscription plans, usage records, support tickets, transactions, and payment metadata.
• Technical data: device type, browser or app version, IP address, and session diagnostics used for security and reliability. We do not use any third-party analytics or tracking SDKs.
• Biometric data: the mobile app supports Face ID, Touch ID, or fingerprint authentication. All biometric matching is performed on-device by the operating system — Amdeetel does not receive, store, or transmit your biometric data.
• Push notification tokens: a device token issued by Apple (APNs) or Google (FCM) and managed by OneSignal is used solely to deliver service notifications to your device.

3. How We Use Data

• To provide account access, manage your subscription, process billing, and deliver support.
• To verify your identity and process KYC profile update requests.
• To monitor service performance, detect abuse, and maintain platform security.
• To send service updates, security alerts, and policy notices.

4. Legal Bases and Sharing

We process personal data on the basis of contract performance, legitimate interests, and legal obligations, depending on context.

We do not sell personal data and do not use third-party advertising or tracking tools. We work with the following third-party processors to deliver the service:

• Paystack — payment processing. Your card and transaction data is handled directly by Paystack under their privacy policy.
• OneSignal — push notification delivery. OneSignal receives your device push token to route notifications; it does not receive other personal data.
• Infrastructure and hosting providers — cloud servers, CDN, and storage necessary to operate the platform.
• Legal authorities — when required by applicable law, court order, or regulatory obligation.

5. Retention and Security

Data is retained for as long as your account is active and for the period required by law, dispute resolution, or security obligations after account closure.

We apply administrative, technical, and organisational safeguards to protect your personal information against unauthorised access, loss, or misuse.

6. Push Notifications

The mobile app uses OneSignal to deliver push notifications about your account, subscription status, and service updates.

You can opt out of push notifications at any time through your device settings (iOS: Settings → Notifications → Amdeetel; Android: Settings → Apps → Amdeetel → Notifications). Opting out does not affect your ability to use the service.

7. Biometric Authentication

The mobile app supports optional biometric authentication (Face ID, Touch ID, or fingerprint) to secure access to your account. This feature uses your device's built-in secure hardware and operating system APIs.

Amdeetel does not access, receive, store, or transmit your biometric data. All biometric matching occurs on-device and is managed solely by iOS or Android.

8. Your Rights

Under the Nigeria Data Protection Regulation (NDPR) and applicable data protection laws, you have the following rights:

• Right of access — you may request a copy of the personal data we hold about you.
• Right of correction — you may request correction of inaccurate data.
• Right of deletion — you may request deletion of your account and associated personal data by contacting support.
• Right to object — you may object to processing where legitimate interests is the legal basis.
• To exercise any of these rights, contact support@amdeetel.com.

9. Children

Our services are not directed to individuals under 18. Accounts are issued only to verified customers, and we do not knowingly collect data from minors.

10. International Data Processing

By using the service, you acknowledge that your data may be processed in the regions where Amdeetel or its infrastructure providers operate, subject to appropriate safeguards.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via the app or by email. Continued use of the service after notice constitutes acceptance.

12. Contact

For privacy questions or data requests, contact: support@amdeetel.com.